지원
Solca 사용 중 문제가 있거나 계정/결제/데이터 삭제 문의가 있으면 아래 정보를 확인하세요.
문제 설명
앱 이름, 기기 모델, 재현 단계를 함께 보내면 더 빠르게 확인할 수 있습니다.
계정/데이터
계정 삭제나 데이터 삭제 요청은 등록 이메일 또는 앱 내 삭제 기능을 기준으로 처리합니다.
결제 문의
스토어 결제와 환불은 Apple 또는 Google 계정의 구매 내역에서 먼저 확인하세요.
Common questions
How does Solca work?
Solca uses a battery metaphor to reflect your social energy. Each activity you log (a meeting, a party, a solo walk) has a drain or recharge value. Your battery percentage updates after each log. Over time, Solca learns your personal patterns and can predict when you're heading toward burnout before it hits.
Is my data private?
Yes. Your activity logs are stored on your device. No sign-up is needed — the app uses a private guest ID. Cloud sync only activates for Pro subscribers and is protected by row-level security — only your account can read your data. We do not sell data or use advertising SDKs. See our Privacy Policy for full details.
Why is there a subscription?
AI-powered features (excuse generation and burnout forecasting) call the Claude API, which has per-request costs. Free use includes 5 excuses per 30 days and a daily forecast headline (up to 3 a day). Solca Pro adds the full forecast with recovery actions, up to 50 excuses a day, full history and cloud sync. Basic battery tracking is and will remain free.
How do I cancel my subscription?
On iPhone: Settings → Apple ID → Subscriptions → Solca Pro → Cancel. On Android: Google Play → Payments & subscriptions → Subscriptions → Solca → Cancel. The store manages billing, and you keep Pro until the end of your paid period. Deleting your Solca data does not cancel a subscription.
How do I delete my data?
Open Solca → Settings → Account → Delete my data (or Delete account if you linked one). This permanently deletes your Solca logs, daily battery history and profile from our servers and clears them on that device. Your sign-in is removed too unless you use it for another OOTSSU app. Request counters (time and type only, no content) are kept so free limits can't be reset. Details: Delete your Solca data.
Do I need an account?
No. Solca opens straight to your battery and uses a private guest ID for AI features. To keep your subscription and sync across devices, link an account in Settings → Account → Link account (iPhone: Apple, Google or email · Android: Google or email) — your data stays the same.
The excuse generator isn't showing up. Why?
Free use includes 5 excuses per rolling 30 days, counted on our server (reinstalling doesn't reset it). When you've used them, the Generate button is replaced by an upgrade option until the oldest one is more than 30 days old. Solca Pro allows up to 50 excuses a day.
Still stuck?
Email ootssu@ootssu.com with your account email and a description of the issue. Screenshots help a lot.
지원이 필요하신가요?
앱, 계정, 결제, 데이터 삭제 문의는 이메일로 보내주세요.