지원
Petport 사용 중 문제가 있거나 계정/결제/데이터 삭제 문의가 있으면 아래 정보를 확인하세요.
문제 설명
앱 이름, 기기 모델, 재현 단계를 함께 보내면 더 빠르게 확인할 수 있습니다.
계정/데이터
계정 삭제나 데이터 삭제 요청은 등록 이메일 또는 앱 내 삭제 기능을 기준으로 처리합니다.
결제 문의
스토어 결제와 환불은 Apple 또는 Google 계정의 구매 내역에서 먼저 확인하세요.
Common questions
Do I need an account?
No. Petport creates a private guest account on first use. Connect email, Apple or Google in Settings to keep your data if you switch phones.
Which routes are supported?
Currently: US-origin flights to the United Kingdom on British Airways, for dogs. Other destinations, airlines and cats show as “coming soon” in the trip wizard and we add routes over time.
Will Petport guarantee my pet boards the flight?
No. Petport is informational only. Always confirm requirements with your airline and a licensed veterinarian within 24 hours of departure. Regulations change without notice.
Where do the rules come from?
The rules we publish today come from USDA APHIS, UK DEFRA, and the airline’s pet-travel page, curated by hand. Each item links to its source and shows when it was last reviewed; items show a “verify” badge if they have not been reviewed in 90+ days. Rules can change without notice, so always check the source.
How do I cancel a subscription?
Settings → your Apple ID → Subscriptions → Petport Pro. Apple handles billing.
How do I delete my data?
Settings → Delete account (guests: Delete my data). Your Petport records, document photos and profile are deleted immediately; see Delete your account & data for what is kept. Without a connected account, a guest’s records can only be deleted in the app.
Still stuck?
Email ootssu@ootssu.com with your account email and a description. Screenshots help.
지원이 필요하신가요?
앱, 계정, 결제, 데이터 삭제 문의는 이메일로 보내주세요.