지원
PulseCalm 사용 중 문제가 있거나 계정/결제/데이터 삭제 문의가 있으면 아래 정보를 확인하세요.
문제 설명
앱 이름, 기기 모델, 재현 단계를 함께 보내면 더 빠르게 확인할 수 있습니다.
계정/데이터
계정 삭제나 데이터 삭제 요청은 등록 이메일 또는 앱 내 삭제 기능을 기준으로 처리합니다.
결제 문의
스토어 결제와 환불은 Apple 또는 Google 계정의 구매 내역에서 먼저 확인하세요.
Frequently Asked Questions
I don't see any heart rate data.
Open iOS Settings → Privacy & Security → Health → PulseCalm and make sure Heart Rate Variability is enabled. You need an Apple Watch or a compatible device that records HRV.
How do I cancel my subscription?
Settings app → your name → Subscriptions → PulseCalm → Cancel Subscription. Deleting your PulseCalm data does not cancel a subscription.
How do I restore a purchase?
Open PulseCalm → Settings → Restore Purchases.
Do I need an account?
No. PulseCalm works without signing in: it creates a private guest account on your device. To keep your records if you change phones, connect an account in Settings → Connect an account (email, Apple or Google). The weekly email report needs a connected account.
I changed phones / reinstalled and my history is gone.
If you used PulseCalm as a guest and then deleted the app or changed phones, guest records cannot be recovered. If you connected an account, open Settings → Sign in to an existing account and sign in with the same email, Apple or Google account. Records saved as a guest on a device do not move to an existing account.
How do I delete my account or data?
Open PulseCalm → Settings → Delete My Data (guest) or Delete Account (connected account). Your session history, stress-pattern records, HRV readings and profile are removed immediately, and your sign-in too unless another OOTSSU app uses the same login. The app then continues with a new, empty guest account. HealthKit data remains on your device and is controlled by Apple Health. More details: Delete your account & data.
Is PulseCalm a medical device?
No. PulseCalm is a wellness tool and is informational only.
지원이 필요하신가요?
앱, 계정, 결제, 데이터 삭제 문의는 이메일로 보내주세요.